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CHC News & Updates


Posted: March 19, 2020

March 19, 2020 

The health and well-being of our tenants and employees continue to be our priority.  CHC is changing our service level to help mitigate the risk of transmission of COVID-19 within our community. These changes will impact our response, and wait times may be longer than usual.  Public health officials, including Windsor Essex County Health Unit (WECHU), continue to urge social distancing to slow the spread of this pandemic.  We appreciate the public’s understanding and patience at this time.

Starting Monday, March 23, 2020 our office locations will have limited hours as follows: 

CHC Main Office  located at 954 McDougall will  open from 10:00 AM – 2:00 PM

CHC District Office locations and the Central Housing Registry – Windsor Essex County (CHR)  will open from 9:30 AM  – 12:00 noon and 1:00 PM – 2:30 PM; offices will be closed from 12:00 PM – 1:00 PM for lunch.

To promote social distancing, we are encouraging residents not to visit CHC office locations, including the CHR, unless absolutely necessary.  Please see below for alternate service options:

Rent Payment Options:

  • E-banking and mobile banking
  • Telephone banking
  • Use the ATM

For any of these options, you will have to add CHC as a payee – our payee name is “Windsor Essex Community Housing Corporation (CHC)”.

You will also need your tenant number.  If you do not know your tenant number, please call 519-254-1681 and follow the prompts to contact your District Office Staff.

 Customer Service Options:   You can conveniently connect with CHC for your Customer Service needs in many ways, including:

  • By telephone at 519-254-1681 – follow the prompts to reach your District Office or CHC Customer service (519-254-1681 x 3030)
  • Online using your smartphone or other mobile devices, your laptop or computer – visit

Available E-services include rent payments, questions about your tenancy, and customer service requests.

Customer Service Request forms can be found at   

Maintenance Request forms can be found at

CHC will continue to provide regular and updated notification through Notices posted in buildings, on our website, and on

Twitter @WindsorEssexCHC

PDF of this information is provided here CHC-Service-Levels-Bulletin-1-M19-for-dis