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CHC News & Updates


Posted: March 20, 2020

March 20, 2020

The health and well-being of our tenants and employees continue to be our priority. CHC is changing our service level to help mitigate the risk of transmission of COVID-19 within our community. These changes will impact our response, and wait times may be longer than usual. Public health officials, including Windsor Essex County Health Unit (WECHU), continue to urge social distancing to slow the spread of this pandemic. We appreciate the public’s understanding and patience at this time.


Starting Monday March 23, 2020, our office locations will be CLOSED to walk-in traffic.

This includes:

  • all CHC office locations, including CHC Main Office (945 McDougall),
  • all CHC District Office locations and the Central Housing Registry – Windsor Essex County (CHR).

 Please see below for alternate service options:

Rent Payment Options:

  • E-banking and mobile banking
  • Telephone banking
  • Pay at the ATM

For any of these options, you will have to add CHC as a payee – our payee name is “Windsor Essex Community Housing Corporation (CHC)”.

You will also need your tenant number. If you do not know your tenant number, please call 519-254-1681 and follow the prompts to contact your District Office Staff.

 Customer Service Options:  You can conveniently connect with CHC for your Customer Service needs in many ways, including:

  • By telephone at 519-254-1681 – follow the prompts to reach your District Office or CHC Customer service (519-254-1681 x 3030)
  • Online using your smartphone or other mobile device, your laptop or computer – visit

Available E-services include rent payments, questions about your tenancy, and customer service requests.

Customer Service Request forms can be found at Maintenance Request forms can be found at

 CHC will continue to provide regular and updated notification through Notices posted in buildings, on our website, and on Twitter@WindsorEssexCHC.

If you would prefer to receive email updates please ask to be added to our email list for COVID-19 updates by using our Customer Service Inquiry form or through

PDF version of this information is here CHC-Service-Levels-Bulletin-2-M2020