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Emergency Financial Resources



Federal Support for Individuals and Families

If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support.

The CERB provides $500 a week for up to 16 weeks. Learn more about the Canada Emergency Response Benefit

If you are eligible for a new EI claim starting March 15, 2020 or after, your EI Regular and Sickness benefits will be delivered as part of the Government of Canada's Canada Emergency Response Benefit.

If you have a new Regular or Sickness EI claim starting March 15, 2020 or after, your benefits will be delivered as part of the Government of Canada’s Canada Emergency Response Benefit (CERB).

If you have not already applied to employment insurance or CERB, find more information on the eligibility criteria and how to apply by contacting our automated telephone service at 1-833-966-2099

If you have already applied to CERB through the employment insurance and want to ask additional questions, you can reach a Canada Emergency Response Benefit agent at 1-833-699-0299.

Special Goods and Services Tax (GST) credit

You will get the extra payment amount automatically if you normally receive the GST/HST credit and have filed a 2018 tax return. Payments will be issued on April 9, 2020.

If you were previously not entitled to the GST/HST credit, but have filed your 2018 tax return, you may also get the one-time credit amount based on your family net income.

The amount you receive will be calculated based on information from your 2018 income tax and benefit return. Therefore, if you didn't file taxes for 2018, you won't receive this payment.

If you're late in filing your 2018 taxes, we encourage you to file as soon as possible. You may be eligible for retroactive benefits and credits. The only way to get them is to file.

If you're not entitled for the extra GST/HST credit amount, you may be eligible for the Canada Emergency Response Benefit.

Increasing the Canada Child Benefit

Eligible recipients will receive $300 more per child with their regular May CCB payment.

If you have previously applied for the CCB, you do not need to re-apply.

For more information on the Canada Child Benefit such as how to apply and eligibility requirements, go to Canada child benefit or call 1-800-387-1193.

Extra time to file income tax returns

The deadline for individuals to file has been extended to June 1, 2020, and the deadline to pay any amounts owed has been extended to September 1, 2020.

List of Federal Programs

For a list of provincial assistance - Get support for families 

Learn about funding that families can apply for if they have children who are not in school or child care because of coronavirus (COVID-19). Find out if you are eligible and how to apply. 

Provincial Programs 

Municipal Support 

I can’t pay my electricity bill. Will my electricity service be disconnected? 

No. The Ontario Energy Board (OEB) has extended the provincially-mandated moratorium on residential disconnection for non-payment until July 31, 2020. Low-volume consumers, such as small businesses, who annually use less than 150,000 kilowatt hours will now also be protected by the ban. ENWIN will continue to issue late notices to customers who fall behind in their obligations, but will not send disconnection notices, make 48-hour disconnect calls or disconnect residential or low-volume consumers. We will work with customers to provide flexible payment arrangements. We encourage customers experiencing payment difficulties to also seek support through the Low Income Energy Assistance Program and the Ontario Electricity Support Program. 

Will I be charged interest if my payments are late or I'm unable to pay? 

No. ENWIN announced on April 1 that the company is extended the following offer of help. For bills produced starting April 1 and continuing until June 30, ENWIN will temporarily cease charging interest on unpaid accounts, for a period of 90 days. This measure is in addition to offering flexible payment options for those customers experiencing financial hardship during this unprecedented time. 

What about Time-of-Use Rates? 

On March 24, 2020, the Government of Ontario is providing immediate electricity rate relief for families, small businesses and farms paying time-of-use (TOU) rates for 45 days. For a 45-day period, the government is working to suspend time-of-use electricity rates, holding electricity prices to the off-peak rate of 10.1 cents-per-kilowatt-hour. This reduced price will be available 24 hours per day, seven days a week to all time-of-use customers, who make up the majority of electricity consumers in the province. 

Click here for more information. 

Transit Windsor  

Transit Windsor Rebate Program for Pass Holders 

Other Programs