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Frequently Asked Questions

If a tenant has lost their income and is wondering how to pay rent, what could they do?

If a tenant is experiencing any difficulty paying rent, they should first speak with their District Manager or Community Relations Worker. We want to work with our tenants to maintain and preserve our relationship. They can also use the following links to learn more about some government services that could be of some help:
Emergency Financial Resources

What does social distancing mean in a rental building?

Social distancing means you need to maintain at least 6’ distance between you and another person. Avoid congregating in public areas of your building. That would include elevators, hallways, stairwells, laundry rooms, lobbies, garbage rooms and mail rooms.

How can CHC enforce social distancing so everyone in the building is safe?

There is no way CHC can enforce social distancing, but fortunately, most of our tenants are respecting these guidelines. If you have concerns or questions about this, please speak with your District Manager who can remind our tenants of the importance of social distancing.

View "Complaints about COVID-19" poster.

How does a tenant follow social distancing and hygiene in the laundry room?

To reduce the risk, minimize contact with others.

  • Do not use the laundry room to socialize: Practice Social Distancing
  • Limit the number of people at one time: Use your best judgement
  • Wash your hands or sanitize often: Before and after touching the machines
  • Avoid shaking dirty laundry: It minimizes the possibility of dispersing the virus
  • The hotter the wash, the better: Experts recommend washing items in a temperature of at least 140 degrees
  • Use the dryer: Viruses hate heat. Drying clothes will further prevent the spread
  • Clean and disinfect clothes baskets and carts: Use a bag liner if possible
  • Tenant should wipe down machine before and after use

View Laundry Poster (PDF).

What happens if many tenants want to use the elevator at one time? 

To reduce the risk, minimize contact with others

  • Avoid overcrowding
  • Take the stairs when possible
  • Wait for the next elevator
  • Limit the number of people getting in
  • Allow space between you, and those getting off the elevator

View Elevator poster (PDF).

What guidelines should tenants follow when picking up their mail from the mailbox/mailroom?

Follow proper social distancing.

  • Self-isolate if you’ve been travelling or are exhibiting symptoms.
  • Wash your hands for 20 seconds before and after touching any surface.
  • Be patient if you are waiting in the queue to pick up your mail.
  • If there are many people in the queue, please come back at another time.

If a senior in a building needs help, what can CHC do?

They can let their Community Relations Workers (CRW) know what they need, and they will try their best to find the resource.

If a senior in a building needs help, how can a tenant help?

It is always a good thing to look after each other, but we would ask that you contact your Community Relations Worker (CRW)


Is it ok to flush wipes, masks, gloves in the toilet to prevent infection?

Do not flush any other material down the toilet because it can lead to a clog causing residential sewage system backup, flooding your apartment and causing damage to the property, resulting in costly repairs and potential interruptions in essential services.


Does the COVID19 crisis change any rights or obligations as a tenant?

The rights and obligations as a tenant remain the same. At CHC we like to work with our tenants as and when their situations and needs change. Tenants are encouraged to discuss these with their District Manager or Community Relations  Worker to work together on solutions.

If a tenant is self-isolating and needs help with groceries/food, how can CHC help?

CHC will work to refer or connect you to the appropriate referrals with social agencies doing this work.



Am I allowed visitors in the building during this time?

Visitors are not permitted. The only exception is if they are providing essential services to the tenant, ie. medical needs, cleaning, food.

When will the social rooms be open?

When it is considered safe to do so, we will reopen all our social rooms.

Why is it that the laundry room is open, but the social room isn’t?

The ability to wash clothing is considered an essential service to our tenants. We expect our tenants to practice social distancing in this room while it is left open.

What happens if a tenant has a maintenance emergency?

If a tenant has a maintenance emergency, they need to contact their District Office right away and they will arrange for the repair to be completed.

Must a tenant be present in their apartment for a maintenance worker to fix an issue?

No, the tenant is not required to be present when maintenance is being done at their apartment. However, a tenant must provide permission for the work to be completed. You will also be asked screening questions prior to CHC sending our staff or contractor.

What measures is CHC taking as a landlord to protect the tenants during this time?

CHC has increased the frequency and level of cleaning and disinfecting options, regular fogging of common areas in buildings, closed off non-essential amenities and the District office to reduce unnecessary social contact with our staff and residents. However, they can always be reached by email or phone.

Would CHC allow an early termination of a market lease? If so, what would that cost?

Every province has different requirements. If needs have changed, they are encouraged to discuss their options with their District Manager.

How do I protect my family and myself during this time while living in a building community?

  • Follow social distancing guidelines as answered in the question “what does social distancing mean in a rental building?”
    Stay informed and in touch
  • Get up-to-date information about local COVID-19 activity from public health officials visit. Please refer to the Windsor Essex County Health Unit for the latest information on COVID-19.
  • Create a list of local organizations you and your household can contact in case you need access to information, healthcare services, support, food and resources.
  • Create an emergency contact list including family, friends, neighbors, carpool drivers, healthcare providers, teachers, employers, the local public health department, and other community resources.
  • Prepare for possible illness
  • Consider members of the household that may be at greater risk such as older adults and people with severe chronic illnesses.
  • Choose a room in your house that can be used to separate sick household members from others.

What should you do if you think you are sick?

If you think you have 2019 novel coronavirus (COVID-19) symptoms or have been in close contact with someone who has it, use this self-assessment to help determine if you need to seek further care.

If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.

If you start to experience flu-like symptoms, youcan use thisself-assessment tool​, and then, call your primary care provider, the Windsor-Essex County Health Unit 519-258-2146 ext. 1420 or Telehealth 1-866-797-0000  or 811 (24 hours, 7 days a week).

You can find more information about COVID-19 at:

COVID-19 Assessment Centre’s in Windsor-Essex

There are two COVID-19 assessment centres in the region of Windsor-Essex. There is an assessment centre located in the City of Windsor and the town of Leamington.

COVID-19 Assessment Centre-City of Windsor

Windsor’s COVID-19 Assessment Centre is located at the Windsor Regional Hospital Ouellette Campus with its entrance off Goyeau Street (located to the left of the Emergency Department entrance). Please note there is NO access from the main hospital into the Assessment Centre. All access is from the entrance off Goyeau Street.

There will be no medication or treatment onsite at the COVID-19 Assessment Centre.

Every day (Monday to Sunday)
9AM to 4PM

Windsor Regional Hospital Ouellette Campus
1030 Ouellette Avenue, Windsor
Entrance from Goyeau Street, to the left of the Emergency Department

COVID-19 Assessment Centre: Town of Leamington

Essex County’s COVID-19 Assessment Centre is located at Erie Shores HealthCare (ESHC) at the ambulatory clinic off Fader Street in a segregated area next to the ESHC emergency department. Please note, there will be NO access into the main hospital from this entrance and NO access to the COVID-19 Assessment Centre directly from the main hospital.  The only point of access is from the entrance off Fader Street.

There will be no medication or treatment onsite at the COVID-19 Assessment Centre.

Every day (Monday to Sunday)
8AM to 4PM (there will be no new assessments after 3:30 p.m.)

Erie Shores HealthCare
194 Talbot Street West, Leamington
Entrance from Fader Street, segregated area next to the Emergency Department

What rules does a tenant have to follow if they have returned from international travel and has symptoms?

The Government of Canada has put in place an Emergency Order under the Quarantine Act that applies to all travellers arriving in Canada in order to slow the introduction and spread of COVID-19 in Canada. Failure to comply with this Order is an offence under the Quarantine Act.

Visit theWindsor-Essex County Health Unit for more information.