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Prevention Measures

Visit the Windsor-Essex County Health Unit website for the latest information  

CHC offices are closed until further notice to the public. Staff are available to assist you by phone, email and through our website.  

We have taken these measures to help keep you protected: 

  • Enhanced cleaning and disinfection procedures in our apartment building entrances and elevator. We introduced fogging of high traffic and touch areas in apartment buildings
  • Redeployment of staff to support the response to COVID-19
  • Proactive identification of safety procedures and protocols to guide staff and contractors
  • Suspended community events to support social distancing
  • Closed all social areas in buildings
  • Laundry rooms remain open and are being cleaned and disinfected.
  • Increased resident communication as the pandemic response evolves
  • Regular and updated communication through our website and notices posted in buildings.

We are committed to providing timely service and updated information:  

  • You can connect with CHC for Customer Service in many ways, including:  
  • By phone to your District Office – call 519-254-1681 and follow the prompts  
  •  By phone to the Main Office location and CHC Customer service – call 519-254-1681 x 3030  
  • Online using your smartphone or other mobile device, your laptop or computer. E-services include rent payments, questions about your tenancy, and maintenance requests. Go to e-services to access these options.  

View the CHC Customer Service resource (PDF).

Please be aware that you may experience slower than usual response times due to a higher volume of calls. Rest assured that we are committed to providing you with the best service we can as we help all our residents navigate this unusual time.  

Thank you for your patience as we all manage through these coming months. We will continue to be proactive in our efforts. We will work to keep the entire CHC community advised of changes to services and procedures, including our employees, residents, vendors and partners. We ask that you follow the advice of our local Health Unit for ways to practice prevention, like washing hands, monitoring your health, and taking care of yourself and those closest to you. This information is available at  

View the Living in Multi-Residential Buildings resource (PDF).

The WECHU has provided this interim guidance for residents:

Continue to practice social distancing by: 

  • Limiting individuals in your unit to only health care supports or essential services required for security and maintenance. 
  • Check in with friends, family and neighbors by phone or using other technology. 
  • Avoiding crowded elevators by waiting for an empty one, if available.
  • Avoiding use of the mail room at the same time as other residents/tenants. 
  • Limiting the number of people in the laundry room or other common areas so that the minimum distance of 2 metres or 6 feet can be maintained as residents/tenants use the appliances or other amenities. 
  • Avoid gatherings of any kind in shared spaces within the building such as the lobby or recreation rooms, or outside on the property such as entranceways or gazebos.