Page 6 - CHC Annual Report - 2013

CHC CUSTOMER SERVICE We have a team of professionals who support the operational, financial, as- set management, corporate services and executive office of CHC. In 2013, HIGHLIGHTS we reviewed best practices and took a ►CHC UPDATED SELF SERVICE ELEMENTS thoughtful look at how we can support OF OUR WEBSITE WITH ADDITIONAL our customer needs most. Windsor CUSTOMER SERVICE DRIVEN TOOLS TO Essex CHC serves a variety of custom- ers including, residents, housing appli- INCREASE TRANSPARENCY AND TRACKING OF INQUIRIES. ADDED TWITTER FEED. cants, stakeholders, community representatives and businesses. We offer a variety of methods for customers to ► EMPLOYEE SURVEYS COMPLETED FOCUSED ON CUSTOMER SERVICE AS PART choose from when contacting CHC including accessible alternatives to people with disabilities. Corporate Services authored a Customer Service Action OF STRATEGIC PLANNING. plan, based on a report presented to Senior Managers which included a ►COMMUNITY RELATIONS WORKERS (CRW) HOST NUMEROUS COMMUNITY RESIDENT summary with recommendations, customer service review, audit and staff SURVEYS. survey results. ► CRW’S BROUGHT VARIOUS COMMUNITY CHC has continued to expand on our customer service plan in 2013, as EVENTS TO NEIGHBOURHOODS INCLUDING, part of the strategic planning to align the progression of a formalized plan HEALTH PROMOTION, SAFETY SESSIONS, with identifiable objectives. Corporate Services recommended the adoption INFORMATION SESSIONS, BBQ'S. of an additional vision statement related to Customer Service. ►NEIGHBOURHOOD GREENING AND REVITALIZATION PROJECTS CONTINUE IN “ THE COMMUNITY OF CHC EMPLOYEES WILL MAINTAIN A “WELCOMING LAUZON, GRANDVIEW, REGINALD. NEW PLACE WHICH ENSURES TRUST AND RESPECT FOR ALL CUSTOMERS AND GREENING PROJECT BEGAN IN EMPLOYEES, WHO ENTER OUR DOORS. WE ARE COMMITTED TO PROVIDING LEAMINGTON. EXCELLENT CUSTOMER SERVICE TO ALL PERSONS WE SERVE, ►LARGE DONATION OF FLOWERS BY A RECOGNIZING THE DIVERSE NEEDS OF OUR CUSTOMERS AND RESIDENTS. ” LASALLE BUSINESS WERE DISTRIBUTED THROUGHOUT OUR PORTFOLIO. ►OUELLETTE MANOR, BECOMES THE FIRST CHC staff were commended for exceptional work during an emergency OFFICIALLY RECOGNIZED response to a fire that took place at Maplewood Apartments in Essex NEIGHBOURHOOD WATCH PROGRAM IN A Ontario, in July 2013. CHC employees and community partners including HIGH-RISE BUILDING , WITH RESIDENTS the Greater Essex County District School Board, City of Windsor, Town of ACTING AS FLOOR CAPTAINS. Essex, Red Cross, Goodfellows, worked together to assist Essex Fire and ►CHC SUMMER RECREATION PROGRAM Rescue and our residents during and after the fire. 75 residents were OFFERED IN 7 NEIGHBOURHOODS FOCUSED initially evacuated. Within 1 week of the fire,all but 2 residents had returned ON POSITIVE SOCIAL AND RECREATIONAL to their units. ACTIVITIES FOR YOUTH. EMPLOYING 28 STUDENTS, INCLUDING 8 YOUTH FROM NEW BEGINNINGS & 2 FROM DROUILLARD PLACE . ADDITIONALLY A PILOT PROGRAM WAS LAUNCHED ON YOUTH ENGAGEMENT. ►WEST ON WHEELS (WOW) AND CENTRE FOR SENIORS INTRODUCED NEW Housing Opens Doors is a multi-year cam- PROGRAMMING. paign to make affordable housing a priority for ►CHC SUPPORTS AN ANALYSIS OF THE Ontario, led by the Ontario Non-Profit Hous- SOCIAL RETURN ON INVESTMENT FOR ing Association (ONPHA). SUMMER RECREATION TO BE UNDERTAKEN BY CPRAC (COMMUNITY PARTNERS FOR Windsor Essex CHC was proud to host APPLIED RESEARCH AND CONSULTATION). ONPHA ‘s Housing Opens Doors traveling out- ►CHC STAFF ARE REGULARLY door exhibit at the Downtown Windsor Farm- APPROACHED OR PLACED AS COMMUNITY er’s Market,on June 22, 2013. Windsor SPOKESPEOPLE ON POVERTY, SOLUTIONS Mr. Sharad Kerur, Executive Director – received a total of 5231 rings in 1 day, sur- FOR SHORTAGE OF HOUSING IN ESSEX ONPHA ,Mr. Jim Steele, CEO, Windsor Essex CHC, Ms. Deborah Martel, Em- passing our local wait list. The ONPHA goal is COUNTY AND HOUSING ISSUES. ployment Consultant, St. Clair College, 156,000 rings one for each person on a wait- ► CHC HOUSED 668 HOUSEHOLDS FROM Employment Services - Ms. Cheryl Por- ing list for affordable housing in Ontario. THE CENTRAL HOUSING REGISTRY- ter, Office Manager – Glengarry Non Profit Housing Association , Hon. Teresa Thanks to all who supported CHC and afford- WINDSOR ESSEX COUNTY (CHR-WEC) WAIT Piruzza, MPP Windsor West, Minister of able housing. LIST. 2,576 APPLICANTS REMAIN ED ON THE Children and Youth Services. WAIT LIST FOR AFFORDABLE HOUSING.