Canada Post is on strike again effective immediately, resulting in a suspension of their operations nationwide. This disruption will cause delays for our organization, stakeholders and tenants until Canada Post resumes regular service.
Due to the strike, Windsor Essex Community Housing Corporation (CHC) is encouraging tenants to prioritize digital communications to stay informed and maintain access to services.
Stay Connected Email Updates: Ensure we have your current email address to receive important notices directly. Email your zone office to update your email address. Social Media: Follow CHC on social media for timely updates and information
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Request for Review of Decision
Request an internal review with this simple guide. Learn how to submit your request and ensure a smooth review process.
The Housing Services Act, 2011 (HSA) requires that we have a process in place to review certain administrative decisions. We call this procedure the CHC Internal Review Request.
If you want a decision reviewed please read this information page. Important information on the types of reviews done and the deadlines are found here.
Who completes the Internal Review? The CHC Internal Review Committee carries out reviews of decisions. A committee reviews the information and documentation you have provided to CHC and determines if the rules related to Rent-Geared-To-Income were applied properly. The committee can uphold the original decision or revise the previous decision. The decision of the committee is final.
Who can request an Internal Review? Any resident receiving Rent-Geared-To-Income rent in a CHC unit, rent supplement or housing allowance through CHC. The CHC Internal Review Committee does not review matters that fall under The Residential Tenancies Act, 2006.
If you disagree with a decision made about:
The amount of geared-to-income rent that has been calculated and determined payable by your household;
Your household is not eligible for rent-to-geared-to-income assistance from CHC;
Your transfer being denied;
Your household is not eligible for special needs housing;
Your household is not eligible for a specific number of bedrooms or certain unit type.
How do you request a Review?
Once you have received written notice of a decision from CHC you may request an Internal Review. You can do this by completing a CHC Review Decision Request form or by writing to the Internal Review Committee at CHC.
The CHC Review Decision Request is available on our website www.wechc.com or any CHC office. To write to the Internal Review Committee; the address information will be included in the notice of decision you received from CHC and included at the bottom of this information sheet.
Timelines:
Your request must be received within 10 business days after you received the decision. The CHC Internal Review Committee will meet to review your decision within 20 business days and notify you within 10 business days of the committees decision.
