CHC's Operations Department is dedicated to providing a wide range of support to our tenants. Current tenants can easily access assistance by selecting their zone from the list below. This will direct you to the contact information for the staff responsible for your care, including Property Managers, Community Relations Workers and other key team members. Our goal is to ensure you always have the support and resources you need for a positive housing experience.
Operations & Tenant Experience
Each Zone is managed by a dedicated Team to ensure an exceptional Tenant Experience!
Chief Operating Officer
The Chief Operating Officer supports the delivery of high-quality housing and tenant services for CHC. Drawing on extensive experience in tenant services and organizational leadership, the COO provides strategic direction to the corporation while overseeing tenant engagement, service excellence and overall tenant satisfaction.
Director of Operations
The Director of Operations oversees property management across multiple zones, ensuring a consistent and positive tenant experience. This role supports and enables staff to deliver high-quality service, drives standardized processes and continuously optimizes service delivery to improve operational performance.
Manager, Tenant Experience
Property Manager
The Property Manager oversees daily activities at CHC properties. They manage maintenance requests, track tenant files, and enforce income rules. This role ensures everything runs smoothly and meets tenants’ needs.
Property Clerk
The Property Clerk is responsible for all office clerical tasks and oversees the maintenance requests. They also assist tenants with their requests and offer guidance on obtaining additional community social service support. This role ensures efficient property operations and effective communication between tenants and management.
Income Review Clerk
The Income Review Clerk conducts annual income review for tenants, based on their renewal dates. This role involves calculating and verifying tenant income ensuring compliance with housing regulations. Tenants receiving rent-geared-to-income, rent subsidies or rent benefits must complete these forms and submit income verification.
Community Relations Worker (CRW)
The Community Relations Worker (CRW) is available to offer support to tenants in matters which may affect their well-being. CRW’s advocate for CHC tenants through visits, consultations, and assistance with completing paperwork or obtaining other community support services. Community Relation Workers also offer tenants on site office hours in multiple locations for their convenience.
Building Attendant
The Building Attendant is a tenant that acts as the main contact for after-hours maintenance emergency issues.
Zone 1
Explore Zone 1 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 2
Explore Zone 2 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 3
Explore Zone 3 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 4
Explore Zone 4 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 5
Explore Zone 5 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 6
Explore Zone 6 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 7
Explore Zone 7 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 8
Explore Zone 8 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.
Zone 9
Explore Zone 9 at CHC. Access important updates, connect with your local team, and learn about services available in your zone.